Refund & Cancellation Policy

• Full refund window: to be eligible for a full refund, your refund request must be formally submitted at least seven (7) days prior to the scheduled competition date.
• Late requests: any refund request submitted less than 7 days before the competition start date will be automatically declined.

A. Solo / individual participants

If you registered as an individual or solo participant and submit your refund request at least seven days before the competition date, you will be eligible for a full refund. Approved refunds will be processed within 10–15 business days.

B. Schools & institutional registrations (bulk licenses)

For school or institutional registrations involving bulk licenses (e.g., 30 licenses), the following rules apply:

• Full institutional opt-out: if a school decides to opt out entirely and requests a refund for the full package (e.g., all 30 licenses) at least 7 days before the competition, a full monetary refund will be issued.
• Partial license refunds: if you reduce the number of participants after registration — whether you cancel one license or several — a cash or monetary refund will not be provided for the unused licenses. Instead, the value of those unused licenses will be converted into QuestX Credits / Vouchers. These credits or vouchers can be used to register participants in any future QuestX competition, subject to the applicable competition terms and validity period.

Failure to attend: if a registered individual, team, or school fails to participate or show up on the day of the competition, no refund will be granted under any circumstances.

• Participant technical failures: QuestX is not responsible for technical failures occurring on the participant's end. This includes, but is not limited to, internet outages, device failures, power cuts, browser crashes, or local hardware issues.
• Platform exemption: technical difficulties on the user's side do not qualify for a refund, credit, or re-attempt.

All refund requests must be routed directly through the official QuestX Support Team. To request a refund:

1. Contact the QuestX Support Team via email at support@questxquiz.com.
2. Submit your refund request by completing the Refund Request Form. Please provide all required details and supporting information so that your request can be reviewed and processed.
3. Mandatory attachment: you must attach a clear screenshot of your payment proof / receipt. Requests sent without valid payment proof will not be processed.

Once your refund request is verified and approved by the QuestX support team, you will receive a confirmation email from us. Please allow 10 to 15 business days for the funds to be credited back to your original payment method.

If you have any questions regarding this policy or need assistance with your registration, please reach out to us:

• Support email: support@questxquiz.com
• Organization: QuestX